Cancellation & Returns
Cancellation :
Cancellation before shipping: If the order or the items that you want to cancel have not been shipped, you can cancel the same by whatsapp message to +919345675145 or mail to: babychuckles123@gmail.com . In such cases, the order will be cancelled and the money paid by you will be refunded. In case of unshipped orders, the refund will be done within 7 days of the return request.
Cancellation post shipping: If you wish to cancel an order that has been shipped but has not yet been delivered, please send whatsapp message to +919345675145 or mail to: babychuckles123@gmail.com and do not accept the delivery of the order. Once the order is received back by us, we shall initiate the refund within 3-7 business days. Refunds will be issued for the price of the product only, shipping fees are not refunded.
International orders: International orders cannot be cancelled once shipped. If cancelled before shipping, refund will be done post deduction of applicable banking charges.
Refund policy included below.
Cancellation and returns post receipt of product: If you wish to return the product after it has been delivered to you in full, the following conditions apply.
– Such requests cannot be entertained beyond 7 days of product delivery.
– For Sleep bags and other products, if used, we cannot accept returns because these are hygiene products and for the safety of other customers we cannot allow returns of used sleep bag.
– If unused, and if they can be returned in the original condition, we will take back the product and issue a refund after deducting the shipping charge of reverse pickup as applicable
DO NOTE: Even trying the sleep bag on the baby, even if the sleep bag is not peed in or washed, is considered as used.
Discount vouchers/ on Sales, if any, will be considered used if the order is cancelled and shall not be refunded.
Shipping orders by customer Orders refused and/or returned by the customer will receive a refund when the returned items arrive at our order center. Refunds will be issued for the price of the product only, shipping fees are not refunded
RETURNS
We are committed to providing you with the best shopping experience at BabyChuckles, but on extremely rare instances, a defect may slip through our quality control and one may find a defect in our products when they are delivered to you. If you happen to receive a defective BabyChuckles product, rest assured, we would work swiftly to make sure you receive a replacement as soon as possible.
Defect noticed at delivery: If you believe that the product is not in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to take delivery of the package, and Whatsapp message us on +917349499507 (9 AM – 6 PM IST) between Monday to Saturday or mail us at babychuckles123@gmail.com, mentioning your order reference number. Pickup of defective pieces will be done. Post that, product replacement will be sent of similar or equivalent value/type product. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Defects include loose stitching, holes and tears, missing or broken snaps, etc. manifested immediately after delivery.
For a defect noticed after accepting delivery: The product should be unwashed and unused and with original packing. The defect MUST be brought to our notice within 24 hours of product receipt. It would make matters simpler if you even include photos of the area of concern plus your original receipt.
BabyChuckles sleep bags are functional apparel. While they are sleep sacks, they are fabric wearables and any fabric product does show minor variations in prints, colors, and sometimes cutting between various batches over a period of time.
We also make our products in batches and therefore there will be variations in colors, prints, snaps, stitch and minor variations in cut and fabric from batch to batch. Do note, these factors are difficult to control completely and would need extreme mechanization which we feel is impractical.
What we always ensure, is that we test every batch for the same before it gets dispatched.
So kindly note that therefore we will not provide any replacements/exchanges/returns for variations in colors/snaps and fabric since this is not a defect, and does not in any way affect the performance of the sleep bag. BabyChuckles also reserve the right to decide whether or not the problem is a defect or normal wear and tear.
Exchange Policy:
We are committed to delivering products that meet your expectations. The products do not fall under exchange policy as such, since they fall under the hygiene category. However, if they are unwashed and unused, we accept the exchange as an exception. For the same, the item/s has to be shipped to us by you. Upon the receipt of item/s, we shall ship other items of the same type/value or issue a credit note(coupon) of the equivalent amount or issue a refund after deducting the shipping charges.